What personal information do we collect?
Personal information means any information that can identify you. We obtain personal information in order to provide you with our services or manage our relationship with you. This includes details such as your name, address, contact information, birth date, and nationality.
We may sometimes need to collect personal information from individuals who are not our customers/clients, for example, business contact details of a company representative or authorised signatories whom we normally deal with.
Generally, we will not collect sensitive information about you (e.g. your ethnic background, political belief, religion or health) unless such information is required for providing our services to you and with your explicit consent, or where required by law.
How is personal information collected and stored?
In most cases, we will collect personal information about you when you register to receive information from us, or when you register for online access to open an account and transact on it or from the documents you complete in Allan Gray Investments, Allan Gray Superannuation and Allan Gray Retirement or Funds to invest in, or redeem from the Allan Gray Products or instructions you provide to our Client Services team.
When you visit our website, we collect information about your visit using ‘cookies’. Cookies are pieces of information that a site sends to your computer’s hard disk when you access information on that site. Cookies do not identify individual users, however our servers may record information about your usage, the time of your visit, its duration, the pages you visit and style settings. We may use this information and other related site information to measure your interest in the contents provided and as such to continuously respond to your needs and improve our service.
Security of your personal information is important, so in storing such information we take all reasonable steps to protect it from loss or unauthorised access, destruction, use, modification or disclosure.
How is personal information used?
We only use your personal information for the purposes for which it was collected, such as to assist you from a client management perspective, facilitate the processing of your application, transaction or other requests and to communicate with you on an ongoing basis about your investment. Once personal information is no longer required to be retained, it is either destroyed or permanently de-identified.
We will not disclose your personal information except to:
- third parties that perform processing, servicing functions or assist in client relationship management (such as the unit registrar, responsible entity of the Allan Gray Products, your external adviser, or web services providers). Some of these third parties may also be located offshore.
Can personal information be given to anyone else?
We do not sell, rent or trade personal information to, or with, third parties. In some exceptional circumstances personal information may be disclosed without obtaining your consent or prior notification to you. This includes where disclosure is required by law enforcement agencies, government agencies, courts or according to applicable laws.
We may also send you educational and marketing material about our other products and services which may be of interest to you. You can contact us at any time to ask us not to send this information to you.
Your access to your personal information
You can access most of the personal information we hold and request changes. However, this right is subject to certain exceptions. For example, you may be unable to obtain access to your personal information which would reveal personal information about another person, or we may be prevented by law from disclosing such information.
Last amended: July 2018